Serial Nook

My Clinic Owner Sent Me To Shipping For Questioning Returned Knees, Believing New Work Orders Could Bury Me, But My Archived Fitting Photos Exposed The Serial Numbers He Had Reused.

Malcolm Offered A Check In Exchange For A Different Story

Part 5 · 3 min read ·

The offer was $12,500. For one breath, all I saw was rent, groceries, and the car payment I had pushed back.

Then Nora read the attached statement aloud.

“I misunderstood routine component handling and made claims without a factual basis.”

“That's not what happened,” I said.

“I know.”

Malcolm also wanted me to withdraw my employment claim and ask the insurer to close its review. He called the money a kindness to a former employee.

“Can I even close their review?”

“No,” Nora said. “But your signed statement would give him something to wave around.”

I looked at the two foam birds on my kitchen table. One sat crooked because I had cut its base too fast.

“Tell him I'll correct any actual error,” I said. “I won't sign a new one.”

Nora sent that answer in plainer business language.

The following week, Iris finished the first comparison chart. With patient details hidden, she showed Nora and me the rows that concerned my statements.

Seven knee claims. Seven serial numbers photographed on earlier patients' legs and later shown on different patients' custom legs. Each later claim described a new component.

The knee charges totaled $65,800.

Two return files reported trouble. The others recorded poor fit, a trial ending, or a change in the patient's needs. A return did not prove a knee was broken. It did prove that the same unit had already been fitted and used.

“Were any serviced?” I asked.

“We haven't found the records he says exist,” Iris said. “We've asked him to identify them.”

She had also checked the supplier's shipments. Malcolm's folder included purchase sheets for new knees, but those serials belonged to units still on his shelf or fitted to other people.

The new parts existed. They simply did not support these seven bills.

“So he can still sell them,” I said.

“Inventory is being counted,” she replied.

I liked that about Iris. She did not give anger a larger chair than proof.

Meanwhile, Beatriz kept a different chart on lined paper. It listed the six waiting patients by the names they had chosen to share in a small support group. Beside each name went a promised call, a ride, or a fitting date.

She never gave me their medical details.

“I know how to track overdue things,” she said. “These calls are overdue.”

Her school let her handle book orders from a seated desk for a while. She missed walking children through the shelves. The loaned equipment helped her move, but it did not give her back the easy parts of her day.

“Everybody keeps saying nobody got hurt,” she told me.

“You stopped using a leg you paid for.”

“And Mr. Herrera missed work. And a woman paid her niece to drive down from Walsenburg twice.”

She wrote those costs down too.

On Thursday, Malcolm's lawyer sent Beatriz a demand to return the knee to Riverstep within forty-eight hours. The letter called it clinic equipment and threatened a $3,200 retention charge.

Beatriz had bought a prosthesis. She had not signed a loan agreement for that knee.

“It's in Eileen's locked storage,” she said. “They know where it is.”

Nora referred her to a lawyer handling patient claims. That lawyer answered with the paid invoice, the signed inspection consent, and the storage record. He requested that all further demands come through him.

Eileen kept the component available for agreed inspections. It did not disappear into anyone's garage.

Mara called me that night after giving a statement of her own.

“He asked me to backdate a records release,” she said.

“Did you?”

“No. I told Iris.”

I wanted to tell her to quit. I knew what was in my checking account, so I did not hand her advice that cost a paycheck.

“Keep your own employment papers,” I said. “Ask someone qualified about the rest.”

Mara asked whether she could tell the waiting patients what had happened to me.

“If they ask, tell the truth,” I said. “But first make sure they have a person to call about their legs.”

After we hung up, I wrote another job application. There was a box asking whether a former employer could be contacted. I sat with my pen over it for a full minute, then checked yes and attached Nora's letter.

I did not want to spend the rest of my working life explaining a blank space Malcolm had made.

She let out a long breath.

“Your little bird is still on the window ledge.”

“The one with the long beak?”

“Yes. He tried to throw it away. Paul put it back.”

For the first time in days, I smiled.

The smile lasted until Friday morning, when Beatriz sent me a photograph of a notice taped to Riverstep's front door.

It announced the clinic's closure in seven days.